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Changes to your flight?

 

Voluntary

 

Your plans have changed. If they do, and you need to delay, cancel, or make changes, you can do so before

the departure of your flight.

 

Check the conditions of your fare.

 

Involuntary

 

There are unforeseen situations that can cause a flight to be delayed or canceled. When this occurs, we will rebook your flight on an alternative flight.

 

If it doesn't adjust your needs, you have the following options:

 

• Reschedule your flight for free in our channels.

• The trip will be refunded in full for the value of your ticket for the routes no taken.

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Can't travel anymore?

Check the options we have for you.

Unplanned events

If you can't fly due to illness, medical incapacity or death, you can request a refund or change your flight.

Refunds

If your plans change or there's an issue with your flight, you can request a refund. Please check the fare conditions.

Ticket cancellation

You can request a ticket cancellation according to each country's conditions.

 

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